Thank you for shopping with us. Please read our policy carefully before making a purchase.
1. General Policy
All items sold are strict non-exchangeable and non-refundable unless they meet specific qualifying conditions detailed below.
2. Qualifying Conditions for Returns, Refunds, or Exchanges
You may only request a return, refund, or exchange if your situation meets one of the following criteria:
- Wrong Item Sent: The merchant delivered an item different from what you ordered.
- Mismatched Specifications: The received item does not match the specifications, descriptions, features, or advertised information on our website.
- Damaged/Defective Goods: The item is spoiled, damaged, or defective upon delivery.
- Delayed Delivery: The shipment timeline has exceeded the maximum duration stated in our Shipping Policy.
3. Mandatory Evidentiary Requirements
To protect against fraudulent claims, all refund and return requests must be supported by the following evidence:
- Unboxing Video: A clear, continuous, and unedited video showing the unopened parcel, the shipping label, the packaging, and the specific item received.
- First-Use Video: A clear, uninterrupted video showing the first use of the item (where applicable/relevant to show a defect).
- Supporting Documents: Relevant photographs, clear order details, or any other supporting documents requested by our team.
4. Strict Timeframe and Contact Information
- All requests must be submitted via email to bestauto.part.accessories@outlook.com within 24 hours of receiving the item (based on the courier tracking delivery timestamp).
- Important Notice: Any requests submitted after this 24-hour period, or submissions lacking the mandatory evidentiary proof listed in Section 3, will be strictly rejected without exception.